Last updated: 11/29/2025

ArcticPortal (“the App”) is operated by Arctic Roofing & Restoration (“we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the ArcticPortal mobile application and related services.

By using the App, you agree to the practices described in this policy.

When you create an account or use the App, we may collect:

• Name
   
• Email address
   
• Phone number
   
• Home address / project address
   
• Insurance-related information (optional)
   
• Project details
   

We may collect:

• Device information (model, OS version)
   
• App usage data
   
• IP address
   
• Crash logs and diagnostic information
   
• Push notification tokens
   

When you upload or receive documents through the app, we may process:

• Photos
   
• Videos
   
• Project documents (estimates, invoices, contracts, warranties)
   
• Messages sent through the app
   

All media is stored securely through our backend provider.

We use your information to:

• Create and manage your ArcticPortal account
   
• Track your roofing or restoration project
   
• Display updates, photos, and documents
   
• Provide customer support
   
• Communicate with you about your project
   
• Improve the App’s performance and features
   
• Send push notifications related to your project
   
• Maintain security and prevent fraud
   

We do not sell your personal information.

We may share information only with:

Trusted third-party services that help us operate the app, including:

• Supabase (database & authentication)
   
• Expo / EAS (app infrastructure)
   
• Analytics or crash reporting tools
   

With your permission, project details may be shared with:

• Roofing installers
   
• Restoration technicians
   
• Project managers
   
• Insurance specialists
   

We may disclose information if required by:

• Law enforcement
   
• Insurance regulations
   
• Court orders
   

We follow industry-standard security practices, including:

• Encrypted databases
   
• Protected API communication
   
• Access controls for staff and contractors
   

Although no system is 100% secure, we take reasonable steps to protect your data.

We retain your data:

• As long as your account is active
   
• As long as needed for your project
   
• As required by law (e.g., insurance documentation retention)
   

You may request deletion at any time.

Depending on your location, you may have rights to:

• Access your personal data
   
• Request correction
   
• Request deletion
   
• Restrict processing
   
• Download your data (data portability)
   

To make a request, email us at support@arcticroofing.org.

ArcticPortal is not intended for children under 13, and we do not knowingly collect information from children.

The app may contain links to external websites such as:

• Insurance portals
   
• Warranty registration sites
   

We are not responsible for the privacy practices of third-party sites.

We may update this Privacy Policy from time to time.
Changes will be posted inside the app and on our website.

If you have questions or concerns about this Privacy Policy, contact us at:

Arctic Roofing & Restoration
789 US-202 Suite 105
Bridgewater, NJ 08807
Email: carlos@arcticroofing.org
Phone: 888-352-7284